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National Grid Digital Client Request

Welcome to our new and improved Global Web Request (GWR) process


Please bookmark and submit all future GWRs and vanity URL requests at this address: ngrid.com/request. We designed the forms to be as easy as possible, but they are new, and here are the How To guides to familiarize yourself with the new process. Login to track your existing support requests. If you have not created a ticket yet then you would need to register to begin.

Due to the increased volume of COVID-19 digital communication requests, we ask that you have your request approved by the Incident Command Structure (ICS) work streams prior to submitting them here. Upon approval from the ICS teams, it will prioritized against the other requests in the queue. 

ICS Digital Team Leads:

Residential Requests:

* Tim Rondeau - Timothy.Rondeau@nationalgrid.com

Business Requests:

* Lee Deibler - Leonard.Deibler@nationalgrid.com

We appreciate your patience as we navigate this unprecedented time.

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